Your Privacy Matters
We are committed to protecting your personal information. This Privacy Policy explains how Panalobet uses your personal data when you use our websites. By registering an account or using our services, you agree to our Terms and Conditions and Privacy Policy. If you disagree with anything, please don’t proceed.
Who Controls Your Information?
Panalobet and our affiliates control how your personal data is collected and used. We are the “data controller” according to European data protection laws.
Contacting Us
If you have questions about how we handle your personal information, contact our Data Protection Officer at panalobet.support@panalobet.com.
Information We Collect
Personally Identifiable Information
This information is collected when you register, place bets, or use our services:
- Username, full name, email address, residential and billing addresses, phone number.
- Identification and proof of address documents, transaction history, credit/debit card details.
This data helps with billing, protecting minors, and fraud prevention.
Telephone Calls
Calls to our Customer Contact Centre are recorded for training, security, and service quality.
Non-personally Identifiable Information
We collect general information to improve the website’s performance, like IP address, time of
access, pages visited, and browser type.
Cookies
We use cookies to ensure the website works efficiently and to improve your experience.
How and Why We Use Your Personal Information
To provide services: We use your information to process bets, and offer customer support.
To comply with legal obligations: We may need your data to meet regulatory requirements.
To improve performance: We monitor website traffic for improvements.
For marketing: With your consent, we may send you promotional offers. You can withdraw consent anytime.
Your Rights
Right to Rectification: If your information is incorrect, you can ask for it to be updated.
Right to Access: You can request a copy of your personal data by contacting us.
Right to Erasure: You can ask us to delete your data in certain circumstances.
Sharing Your Personal Information
We may share your data:
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To comply with legal obligations or enforce terms.
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With external organizations to provide services (e.g., software providers).
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To protect us or others from fraud or harm.
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For research purposes (anonymized data).
We may store data outside your country but will ensure it is securely processed.
Security
We use encryption and secure networks to protect your personal data. Only authorized personnel can access it.
Retention
We retain your personal data for as long as needed for legal or business purposes and securely delete it when no longer required.
Third-Party Practices
We are not responsible for third-party websites linked from ours. They have their own privacy policies.
Analytics
We use Google Analytics to track website performance and improve our services. Google may use this data for personalized ads.
Disclaimer
We provide our services "as-is" and cannot guarantee error-free performance. We are not liable for indirect damages related to privacy breaches.
Changes to This Privacy Policy
We may update this policy occasionally. We will notify you of significant changes, and you can decide whether to accept the new terms.
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